WHAT METHODS OF PAYMENT DO YOU ACCEPT?
At this time, the site accepts Visa, MasterCard, American Express, Discover, using Stripe.
IS MY TRANSACTION SECURE?
I take the utmost care and concern for your privacy while you are shopping on Persika Design Co.'s website. I will never share or sell your information to any third party, and the information I collect is solely used to contact you about your order if necessary.
THE PRODUCT I WANT TO ORDER IS OUT OF STOCK. HOW CAN I BE NOTIFIED IF/WHEN THE PRODUCT WILL BE BACK IN STOCK?
Please email firstname.lastname@example.org and let me know what product(s) you are interested in. I will be more than happy to pass along any information regarding stock and if/when it will be back on the site.
WHAT ARE YOUR OPERATING HOURS?
I am busy working hard assembling products, fulfilling orders, brainstorming new product ideas, and answering your questions Monday through Friday from 9am-6pm CST. I do not ship any orders on Saturdays or Sundays.
DO YOU OBSERVE ANY HOLIDAYS THROUGHOUT THE YEAR?
Persika Design Co. will be closed on the following days in observance of the holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. Please note, depending on when these holidays fall throughout the year, Persika Design Co. may be closed additional days other than those listed.
CAN I FIND YOUR PRODUCTS IN STORES?
I am in the process of determining relevant retailers to carry Persika Design Co.'s products in stores. For wholesale inquiries, please connect with me at Christina@PersikaDesignCo.com.
phone: (920) 287-1998
HOW DOES THE ORDER PROCESS WORK?
Once you place your order on persikadesignco.com, you should receive an email to confirm your order. All orders will ship from Wauwatosa, Wisconsin within 1-3 business days from when the order is placed. From there, it will take about 2-7 business days for orders to be delivered within the US.
HOW DO CUSTOM ORDERS WORK?
Please contact me via email or phone (info above) to request any custom, personalized, or commissioned orders to receive a custom quote and timeline.
ORDERS, RETURNS & EXCHANGES
WHEN CAN I EXPECT MY ORDER TO SHIP?
All orders will ship from Wauwatosa, Wisconsin within 1-3 business days from when the order is placed. From there, it will take about 2-7 business days for orders to be delivered within the US, using either USPS or FedEx. At this time, I do not ship internationally or offer express shipping. I expect to provide international and express shipping options within the next few months. Additionally, any orders placed on Saturday or Sunday will not ship until the following Monday, as I currently do not ship orders over the weekend.
HOW CAN I FIND OUT THE STATUS OF MY ORDER?
Please email me at Christina@PersikaDesignCo.com and I will be happy to let you know the status of your order, should you have any questions or concerns.
WHAT IS PERSIKA DESIGN CO.'S RETURN POLICY?
Unused and unopened orders may be returned within 15 days of receipt for a refund. Once I receive the returned item(s) the charges will be credited to your original method of payment excluding shipping costs, which are non-refundable. Used, opened, and/or final sale items cannot be returned. This does not apply for personalized or custom orders. Custom orders are non-refundable once your order is confirmed.
IF I MAIL A RETURN, WHEN WILL I BE REFUNDED?
Once I receive the returned item(s) the charges, excluding shipping costs, will be credited to the original method of payment in approximately 1-3 business days.